Program - People Skills for the Global Workplace (SW CDC)
What is this 'Microlearning Course' about?
There is an old Chinese Proverb: "If you want to know what water is, don’t ask the fish.” A fish has no means to understand what it takes for granted. In the same way, you cannot appreciate cultural differences in an environment that you take for granted.
No matter how culturally diverse a workplace environment is, it is easy to forget that not all experiences, perceptions and perspectives are the same. If we take our environment for granted, it can lead to issues with the work being done and our relationships, as well as cause friction in the workplace. The good news is that you can learn to become culturally intelligent.
Cultural Intelligence or Cultural Quotient (CQ) is the ability to relate and work effectively with people from different cultural backgrounds.
CQ goes beyond being culturally sensitive and aware.People with high CQ are able to communicate, collaborate, and negotiate with people from diverse backgrounds at the workplace, and come up with more innovative solutions. Individuals with high CQ can help their companies tailor marketing campaigns to diverse audiences.
Today, this has become a much-needed skill as more and more employees must be able to identify and work with the many types of cultures that exist within an organization or a business network.
Who is this course designed for?
The programis designed to provide the foundation for understanding and applying cultural intelligence. You will understand how culture shapes all of us. You will learn about the various cultural dimensions that differentiate us. You will start to examine your own cultural style and cultural biases and correct them. And when you have done all this, you are on your way to developing the ability to communicate and work effectively in a global workplace.
What will you take away?
You will have a heightened sense of cultural awareness.
You will learn to use observation, empathy, and common sense to read people and situations
You will be able to apply your understanding of the basic cultural dimensions to make informed decisions and plan for responses in different cultural situations.